System Center 2012 Service Manager Cook Book–giveaway!

Anyone interested in System Center Service Manager 2012, is likely to find interesting new Service Manager Cookbook, published by Packt Publishing and written by several MVPs and MCT, the experts in this field. Since Service Manager 2012 is much more than just another product from the System Center family, and you definitely can’t just click it through, it is more than advisable to consult the literature of this type before entering the stage of planning and deployment. The book therefore begins with the story of a rather non-technical ITSM Framework and processes, ITIL, Asset Management, Service Request, Incident and Problem Management and the IT Service Desk processes and operations. The first chapter ends with a discussion of service level management, which is a very important component. The rest of the book is divided into 11 chapters and two appendices, deals with the administration and configuration of Service Manager 2012, from the standpoint of its individual components and resources they manage, but also on the processes that are carried out within a manageable IT infrastructure. It ends with a chapter on the automation of processes through the Service Manager which is probably what everyone aspires. Very valuable source of information, I recommended this!

Microsoft System Center 2012 Service Manager Cookbook

I’m very pleased to announce that I have teamed up with Packt Publishing and are organizing a give away especially for readers of by blog. All you need to do is just comment below the post and win a free copy of Microsoft System Center 2012 Service Manager Cookbook. Two lucky winners stand a chance to win an e-copy of the book. Keep reading to find out how you can be one of the Lucky One.

How to enter drawing?

Simply post your expectations from this book in comments section below. You could be one of the 2 lucky participants to win the e-copy.The contest will close on 18/01/13 . Winners will be contacted by email, so be sure to use your real email address when you comment!

Author: ddamir

Damir Dizdarevic is a and IT professional. He works as a manager of MS CPLS Learning Center in Logosoft Sarajevo, and as a lecturer and author of MOC courses. Occasionally, he also works as a system designer for complex enterprise environments. He is a founding member and president of Bosnian Microsoft Community. He has been working with Microsoft platforms for the last 17 years and he is particularly specialized in Windows Server, Exchange Server, mobility and virtualization. Microsoft awarded him with the Most Valuable Professional – MVP status for his outstanding contribution in sharing knowledge about Microsoft Server products, large number of lectures he delivered, and for his high technical competence. Damir owns several technical certificates (MCSE, MCTS, MCITP, and MCT) for Windows Server 2012, 2008 R2, Exchange Server 2010, Security and Hyper-V. He is regular presenter on conferences in ex-Yu region. On Microsoft Sinergija conference, for previous 7 years, each time he was graded as one of top three speakers. On a Bosnian MS conference, he is the best speaker for last two years. He is also a regular and highly graded presenter on other Microsoft conferences in region such as NT Conference (Slovenia), Microsoft Vizija (Macedonia), Microsoft Windays (Croatia), MS Technet, Mobility Day, KulenDayz etc. Damir is one of very few trainers in Europe who works as an author and reviewer of official MOC courses. In previous year, he was authoring courses 20417 (Upgrading Skills to Windows Server 2012), 20414 (Implementing an Advanced Server Infrastructure), 20412( Configuring Advanced Windows Server 2012 Services) and 20410 (Installing and Configuring Windows Server 2012). Also, he was authoring System Center 2012 courses and currently he is working on Exchange Server 2013 and Windows Server 2012 R2 courses. In addition, he has been working for 16 years now as one of the editors of BiH IT magazine INFO, where he published more than 300 technical articles, and he is also writing for the famous Windows ITPro Magazine (some of his work can be found at:

4 thoughts on “System Center 2012 Service Manager Cook Book–giveaway!”

  1. Seems like great title. System Center in previous editions was not so easy to implement I like the change in new version and I think its good and expect from this book to deliver in terms of not only “how to” but also in guidelines in terms of framework and processes that are prerequisite to implementation of this product.

    Best Regards,

  2. Thanks for your comments! I will provide your contacts to Packt Publishing so they can provide you with a copy of the book!

Leave a Reply

Your email address will not be published. Required fields are marked *